Vantis Guard GPS Support
Need help? Send us a message and our support team will reply to your email address. If your question is about a specific tracker, please include the last four digits of its IMEI.
Contact SupportAccount access
Sign in at vantisguardgps.com/auth or in the iPhone app. If you've forgotten your password, choose "Forgot password" on the sign-in screen and follow the emailed link. If you no longer have access to your email address, contact us from another address and we'll help verify your account.
Subscriptions
Each tracker needs its own active subscription for live tracking and alerts. Signed-in customers can view or manage subscriptions and invoices on the website under Billing. See our pricing for current plans.
GPS tracker setup
Add a tracker by scanning its QR code or entering its IMEI on the website's Add Tracker page, then choose a subscription. Install the tracker following the instructions supplied with it. Once powered and connected, it appears on Live Maps.
Tracking issues
Update intervals vary by tracker, configuration and network conditions. If a tracker stops updating, check that it has power and is somewhere with GPS and mobile signal (underground car parks and metal enclosures can block it). If it still doesn't report, email us with the vehicle name and the time it last updated.
Account deletion
You can permanently delete your account in the app under Account. This cancels your subscriptions and releases your trackers. You can also request deletion by emailing us from your registered email address. Details are in our Privacy Policy.